Refund policy

Legal Warranty of Conformity and Defective Products

Products sold on the website www.micuccimilano.com are covered by the Legal Warranty of Conformity provided for by Articles 128 – 135 of the Italian Consumer Code (Legislative Decree no. 206/2005). This warranty is reserved for consumers (users).

Product images and colors published on the website may differ from the actual products due to local settings of the systems and/or tools used for their display. MICUCCI MILANO is not responsible for discrepancies between the product published on the website and the product ordered, if such discrepancies are due to errors in the product description attributable to the supplier and of which MICUCCI MILANO was unaware and could not have known through the exercise of ordinary diligence.

MICUCCI MILANO is responsible to the user for any lack of conformity that exists at the time the product is delivered. The defect must be reported to MICUCCI MILANO, under penalty of forfeiture of the warranty, within two months from the date it was discovered, by sending an email to the following address: info@micuccimilano.com.

In the event of a lack of conformity of the products purchased compared to what was published on the website, the user is entitled to have the product repaired or replaced at no additional cost, where possible based on the availability of the products and provided that repair or replacement is not excessively burdensome for MICUCCI MILANO in relation to the value of the product and in the absence of a lack of conformity. Alternatively, the user is entitled to a termination of the contract or a price reduction.

To benefit from the Legal Warranty of Conformity, the user must provide proof of the purchase date and the actual delivery of the goods. Products that have been repaired, modified, or altered in any way by the user are excluded from the Legal Warranty.

Products purchased on the website are subject to the regulations governing the sale of consumer goods.

Right of Withdrawal

The user has the right to exercise the right of withdrawal pursuant to Article 64 of Legislative Decree no. 206/2005. Specifically, the user may withdraw from any contract concluded with MICUCCI MILANO, without any penalty and without specifying the reason, within 14 (fourteen) working days from the date of receipt of the products purchased on our website (as provided by Directive 2011/83/EU and Legislative Decree no. 21 of February 21, 2014).

To exercise the right of withdrawal, the user must send an email to: info@micuccimilano.com, indicating their personal details (name, surname, address, email), the purchased product, and the order identification number, within 14 days from the receipt of the purchased products. The user must also indicate the bank details for the refund, if different from those provided during the purchase. We will send the user a confirmation email, which must be printed and included in the return package.

The user must then send back the products, using a courier of their choice and at their own expense, no later than 14 working days from the date of sending the withdrawal notice. The products must be properly packaged in their original packaging and include any accessories. A copy of our return confirmation must be enclosed in the package.

Please note that, under Legislative Decree no. 206/2005, the deadline is met if the user ships the products before the expiration of the 14-day period.

Products should be returned to:
MI.CAR. S.r.l.s. – Via Traversa Ferrovia, 12 – 80036 – Palma Campania (NA) – Italy

If the right of withdrawal is exercised in accordance with the provisions set out in this clause, MICUCCI MILANO is required to refund the amounts paid by the user. MICUCCI MILANO will initiate the refund process for the cost of the returned goods (excluding packaging and shipping costs, which equal 15% of the amount paid by the customer) within 14 (fourteen) days from the date it becomes aware of the withdrawal. However, MICUCCI MILANO reserves the right to withhold the refund until the returned product is received and checked for integrity.

Refunds will be issued via the credit card used for payment or by bank transfer to the account indicated by the user.

MICUCCI MILANO reserves the right not to accept returned products that are not intact or have been used, washed, or altered in any way. MICUCCI MILANO may also reject any product returned in ways other than those specified above. If the return is not accepted, we will contact the user and explain the reasons.

Pursuant to Article 55 of the Italian Consumer Code (Legislative Decree no. 206/2005), users may not exercise the right of withdrawal for the purchase of customized products.